Values and ethics
Serving our customers
We do everything in our power to ensure that we provide our customers with the products,
services and solutions to suit their needs, provided that everything we do for them
is based on sound business principles.
Growing our people
We encourage and help our people to develop to their full potential, and measure
our leaders on how well they grow and challenge the people they lead.
Delivering to our shareholders
We understand that we earn the right to exist by providing appropriate long-term
returns to our shareholders. We try extremely hard to meet our various targets and
deliver on our commitments.
We strive to stay ahead by anticipating rather than reacting, but our actions are
always carefully considered.
Working in teams
We, and all aspects of our work, are interdependent. We appreciate that, as teams,
we can achieve much greater things than as individuals. We value teams within and
across business units, divisions and countries.
Guarding against arrogance
We have confidence in our ability to achieve ambitious goals and we celebrate success,
but we must never allow ourselves to become arrogant.
Respecting each other
We have the highest regard for the dignity of all people. We respect each other
and what Standard Bank stands for. We recognise that there are corresponding obligations
associated with our individual rights.
Upholding the highest levels of integrity
Our entire business model is based on trust and integrity as perceived by our stakeholders,
especially our customers.
Our Code of Ethics
We are a large and diverse business. In order to drive our growth cohesively we
have agreed on a number of common guidelines, including our vision and values and
Code of Ethics. Our Code of Ethics provides us with more detail about how our values
apply in the workplace, including guidance on their application in specific situations.
It is designed to:
- Facilitate greater empowerment and faster decision-making at all levels of our business;
- Ensure that, as a significant player in the financial services industry, we adhere
to the highest standards of responsible business practice in our interactions with
all our stakeholders
to read more about our Code of Ethics.