Values and ethics

Our values

• Serving our customers

  We do everything in our power to ensure that we provide our customers with the products, services and solutions to suit their needs, provided that everything we do for them is based on sound business principles.

• Growing our people

  We encourage and help our people to develop to their full potential, and measure our leaders on how well they grow and challenge the people they lead.

• Delivering to our shareholders

  We understand that we earn the right to exist by providing appropriate long-term returns to our shareholders. We try extremely hard to meet our various targets and deliver on our commitments.

• Being proactive

  We strive to stay ahead by anticipating rather than reacting, but our actions are always carefully considered.

• Working in teams

  We, and all aspects of our work, are interdependent. We appreciate that, as teams, we can achieve much greater things than as individuals. We value teams within and across business units, divisions and countries.

• Guarding against arrogance

  We have confidence in our ability to achieve ambitious goals and we celebrate success, but we must never allow ourselves to become arrogant.

• Respecting each other

  We have the highest regard for the dignity of all people. We respect each other and what Standard Bank stands for. We recognise that there are corresponding obligations associated with our individual rights.

• Upholding the highest levels of integrity

  Our entire business model is based on trust and integrity as perceived by our stakeholders, especially our customers.

Our Code of Ethics

We are a large and diverse business. In order to drive our growth cohesively we have agreed on a number of common guidelines, including our vision and values and Code of Ethics. Our Code of Ethics provides us with more detail about how our values apply in the workplace, including guidance on their application in specific situations. It is designed to:

• Facilitate greater empowerment and faster decision-making at all levels of our business; and
• Ensure that, as a significant player in the financial services industry, we adhere to the highest standards of responsible business practice in our interactions with all our stakeholders

Click here to read more about our Code of Ethics.