Self-service banking profile


What is a self-service banking profile?
It is a single registration that gives you access to our Internet, telephone and cellphone banking services.

Who needs a self-service banking profile?

  • All new and existing telephone and cellphone banking customers.
  • All new Internet banking customers.
  • All new and existing prepaid customers who use telephone banking to top-up their airtime, that is 565 or 11333.
    • If you are an existing Internet banking customer you will already have a self-service banking profile.

      How do I create my self-service banking profile?
      You can create your self-service banking profile by calling our Customer Contact Centre on 0860 123 000 or via the Internet by
      clicking here.

      You must have a valid Standard Bank card and an ATM PIN or customer- selected PIN (CSP).

Internet registration

  • Go to www.standardbank.co.za
  • Go to "self-service banking" and click on "self-service banking profile" and choose "create your self-service banking profile"
  • Click on "New registration" on the left-hand menu
  • Type in your card number and ATM PIN and click on "Register"
  • Complete the registration form after which you will be required to call our Customer Contact Centre on 0860 123 000 to finalise your registration.

Customer Contact Centre registration

  • Phone 0860 123 000 between 8am and 9pm on weekdays or 8am and 4pm on Saturdays, Sundays and public holidays.
  • Select option 2 for Internet banking from the menu options and follow the voice prompts.
  • You will be asked to enter your card number and ATM PIN.
  • You will then be transferred to a consultant who will complete the registration process.
  • Once you have spoken to a consultant, you will be prompted by the system to create a customer-selected PIN (CSP).
    • A CSP is a unique number for Internet, cellphone and telephone banking that works in the same way as your ATM PIN.
    • Your CSP may not be the same as your ATM PIN.
    • Your CSP does not replace your ATM PIN and it cannot be used at an ATM.

You must choose a CSP that you will remember because you will have to use it when accessing Internet, telephone or cellphone banking.

What do I need to create a self-service banking profile?

  • You must have a valid Standard Bank card.
  • You must have an ATM PIN

Why is it necessary to create a self-service banking profile?

It provides you with more security when using any of our self-service banking channels as you only have access to the services you have registered for.

Does this mean I cannot use the self-service banking option I have always used if I don't register?
Yes, you have to create a self-service banking profile to access Internet, telephone and cellphone banking.

Existing Internet banking customers do not have to create a profile; they will automatically have a profile.
All new and existing telephone and cellphone banking customers have to create a self-service banking profile.

What if I am an existing prepaid customer?
If you use your telephone to top-up your prepaid airtime, you will need to register for telephone banking.

What if I am an Internet banking customer and want to use cellphone or telephone banking as well?
You can amend your self-service banking profile at
www.standardbank.co.za, click on "Internet Banking" on the left hand menu bar and select "amend self-service banking profile" from the menu.

Can I create my self-service banking profile at any Standard Bank branch?
No, your self-service banking profile can only be created by calling the Customer Contact Centre on 0860 123 000 or on
www.standardbank.co.za although you will still need to call our Customer Contact Centre to complete the process.

Can I create my self-service banking profile online?
You are required to call our Customer Contact Centre to confirm your registration. Our lines are open Monday to Friday from 8am to 9pm and Saturday, Sunday and public holidays from 8am to 4pm

What services will I be able to use once I have created my self-service banking profile?
You will be able use:

  • Internet banking
  • Telephone banking
  • Cellphone banking

Where can I get more information?
Call our Customer Contact Centre on 0860 123 000. Monday to Friday from 8am to 9pm
Saturday, Sunday and public holidays from 8am to 4pm

Where can I get a copy of the Electronic Banking Agreement?
The Electronic Banking Agreement is available
here, or you can call our Customer Contact Centre on 0860 123 000.

What has the Electronic Communications and Transactions Act got to do with this?
The Electronic Communications and Transactions (ECT) Act compels you to accept the Electronic Banking Agreement.

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