We view our customers' security as a top priority.

One-time password (OTP)
A one-time password (OTP) is a unique and time-sensitive password used as an added security on Internet banking. The password will be sent to you by email or SMS and is valid for one Internet banking session.

This password will be sent to you whenever you perform the following functions on Internet banking:

  • Add beneficiaries
  • Amend beneficiaries
  • Make once-off payments
  • Reset your CSP and password. You don't need to go to a branch
  • Amend your personal details on the profile page
  • Pre-paid purchases

The benefit of OTP is that you authorise the transactions on your accounts using a unique password. If you do not have an OTP you will not be able to perform any of the above activities. There is no charge for using the service.

Secure connection
Our Internet banking service complies with international Internet security standards and is built according to the highest encryption specifications (128-bit secure encryption). This means a secure link is established every time you perform an online transaction and that any information you send us can only be interpreted by our Internet banking system. No third party can access any of your personal information. KPMG and Deloitte and Touche have audited our service and secure encryption infrastructure.

Keeping your logon information secure
Remember, to protect the security of your account never give your ATM card PIN, CSP or password to anyone, not even our consultants.

SMS updates
If you register for this service you will receive instant SMS notification when you log-on, when beneficiaries are loaded or amended, when your Internet banking profile is amended and when making a once-off payment. To register for the service, click on Profile, then Notification on the sub menu and follow the instructions.

This service is currently free.

Internet Security Tips

  • Never allow your browser (Internet Explorer or Netscape) to save your PIN.
  • Keep your Internet banking, ATM PIN and customer-selected PIN (CSP) safe. Don't keep them in the same place as your card.
  • Do not run any program files unless you know where they come from and that they are safe.
  • Ensure you are on our Internet banking website by checking the address and that the site is secure by looking for the security certificate in the bottom right corner of your browser.
  • Install the anti-virus package and keep it updated.
  • Control access to your computer. Do not allow anyone to install programs on your computer without first checking that it is safe to do so.
  • To access Internet banking, log on to and click on "Internet banking" or type in our full Internet banking address ( This is more secure than linking from other sources.

Microsoft patches

Ensure that your operating system and browser patches are kept up to date as these often include important security enhancements. Last year Standard Bank introduced a unique facility that allows you to authenticate and update your Microsoft software, which reduces the risk of malicious programs such as, worms, viruses or spy ware attacks.

step by step guide

Anti-virus and Firewall software

Install and update your anti-virus and personal firewall software. We suggest any reputable anti-virus and personal firewall software such as AVG, McAfee, Norton and Panda. Software can be purchased over the Internet or at any reputable software dealership.

Other compulsory security practices

  • Do not follow any links in emails to reach our Internet Banking website. Always key in our website address which is, to connect to our Internet Banking website. We recommend you do not use your "favourites" or "bookmarks" in your browser.
  • Keep your card number(s), customer selected PIN and password(s) secure and never provide or share this information with anyone


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