One time password

What is a one-time password (OTP)?
It is a unique and time-sensitive password used as added security on Internet banking. The password does not replace the CSP and password you use to log on to Internet banking but provides a second layer of security. The password will be sent to you by email or SMS and is valid for one Internet banking session only.

Which transactions require me to use an OTP?

  • Adding beneficiaries
  • Amending beneficiaries
  • Once-off payments
  • Resetting your CSP and password
  • Amending your self-service banking profile
  • Prepaid top ups

How do I register to receive my OTPs?
To activate the service select Profile from the top menu bar, click on "Profile details" then scroll down to "Services" tick the OTP tick box and choose whether you would like to receive your password via SMS or email.

How does it work?
Once you have registered for the service, a password will be sent to your cellphone or email address whenever you perform transactions that require an OTP. The system will prompt you to enter your password after which you will be able to continue with your banking.

How much does it cost?
There is no cost for the service.

Can I have my password sent to me using a different delivery method from the one I chose?
Yes, you can receive your OTP through an alternative delivery medium. For example, if you lose your cellphone you have the option to have your OTP resent to your email address. The resend option is on the OTP screen.

Do I need a different OTP for multiple transactions?
No, a single one-time password can be used to perform multiple activities in one Internet banking session.

Can I use the same OTP once I have logged off?
No, it is only valid for one Internet banking session. Once you have used your OTP for an Internet banking session, you cannot use it again.

Can the original password be resent to me?
No, whenever you perform a transaction requiring an OTP, a new password will be sent to you.

How long is the password valid for?
It is valid for:

  • One Internet banking session only.
  • Fifteen minutes from the time you receive it.

How do I change the delivery method for my OTP?
You can change the delivery method by clicking on Profile on the top menu, go to "Profile details" and choose your preferred method of delivery.

How will you send my OTP to me?
Your OTP will be sent to you by email or SMS. You have the choice of selecting which delivery method you prefer but the same OTP cannot be sent to both your email address and cellphone.

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