How do I add beneficiaries to my card?
You can add beneficiaries in any of the following ways:

  • On Internet banking using the Payments function
  • At your nearest branch. Please remember to take your identity document.

How many beneficiaries can I link to my card?
You can link up to 300 beneficiaries to each card.

What do I need to add a beneficiary?
You need the beneficiary's details: name, bank, branch name or code and their account number.

How do I make a payment?
Log on to Internet banking, click on Payments, select the required payment option, for example, Once-off, Pay now, Pay later or Repeat payments.

How do I set up a repeat payment?

Log on to Internet banking, click on Payments from the menu and select Repeat payments. Enter the amount you want to pay next to the beneficiary's name and click on Submit

  • Select the frequency of payment (daily, weekly or monthly)
  • You can load payments up to 12 months in advance

What is an electronic account payment limit?
An electronic account payment (EAP) limit is a monthly limit that you load to your card that allows you to make electronic account payments using Internet, telephone or cellphone banking or an AutoPlus machine. The limit is reduced every time you make an electronic payment. If you have loaded future-dated payments, the limit will be reduced on the day of payment.

An EAP limit can only be loaded at a branch.

How do I set up a future-dated payment?

A future-dated payment (FDP) can be dated for up to 12 months in the future

  • You can delete FDPs up to 24 hours before the payment's due date - but not on the date of payment
  • You can also amend and delete FDPs
  • To set up FDPs: Log on to Internet banking, click on Payments, select Pay later, enter the amount you want to pay next to the beneficiary's name and then enter the required future date in the date column

What are the maximum amounts that I can transfer between my accounts?
Transferring of funds between accounts is limited by the amount of money in your account.

What is the difference between the business date and the transaction date?
The business date is reflected on your statement as the date the transaction was done. The business date changes daily at 7pm to reflect the next business day's date. Transactions done after 7pm on Saturday will show the following Monday's date on your statement, provided Monday is a business day and not a public holiday.

The actual date on which the transaction was done is called the transaction date, regardless of whether it was a business day or the time.

How long do payments take to reflect on the beneficiary's account?
If the beneficiary is a Standard Bank account holder, payment may take up to 24 hours to be reflected on their statement.
If the account is held at another bank, payments may take two to three business days to reflect on the beneficiary's statement.
Payments made into a MasterCard account take 24 hours to reflect on a statement.

What are once-off payments?
It's a payment option that lets you pay both companies and individuals without loading their details to your list of beneficiaries. To make once-off payments you must ensure that you have an electronic account payment (EAP) limit loaded on your card.

Can I load a stop payment on a cheque or debit order?
Yes, you can stop payments made by cheque or debit order.
Stop payments must be loaded at least one business day before payment is due to be processed. We can only stop payment of a cheque before it is presented for payment.

Click here for more information on payments

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