Speech banking

Speech-enabled telephone banking means that your voice is your key to do your banking ... no fumbling with your phone's keypad when doing transactions (unless you really want to).

The first thing to remember about this service, is, just as when you call a friend or even use a call centre, if there is bad reception, loud noise in the background or if you are mumbling, the system, just like a person, will have difficulty hearing you.

That's not to say that you need to call from an absolutely quiet area, a good rule of thumb is: if you can hear the prompts clearly it's a safe bet we will be able to hear you.


The first thing to remember about this service is, just as when you phone a friend or call centre, if the line is bad, there is loud noise in the background or if you are mumbling, the system, like a person, will have difficulty hearing you.

  • Don’t cover your handset while talking.
  • Sneezing or coughing will affect speech banking.
  • If you wish to exit or cancel your transaction, say"main menu".
  • If you need assistance with your banking, say "guide on". If you wish to switch it off, say "guide off".
  • Understand more transactions on your statements, you can select to hear money paid in or out or both.
  • You can have your accounts and beneficiaries read to you.
  • If you are using speech banking and would like to go back to using your keypad, you can go back to the menu and select to use your keypad.
  • If you wish to speak to a consultant, say "consultant".


Tell us what you think
Because the speech feature is a first in South Africa, we’d like to know what you think of it.
Please send your views to telephonebanking@standardbank.co.za 

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