Important notice: Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.who.int 
  • Who we are
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    Standard Bank Group is a financial institution that offers banking and financial services to individuals, businesses, institutions and corporations in Africa and abroad.

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    All our products and services are based on a set of values that uphold the empowerment of our customers. Both internally, and in daily engagement with the our clients we foster transparency, innovation, accountability and superior service.
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    We ensure that all our services and products across borders are compliant with local legislation wherever we go. As we grow in Africa, we will continue to review our systems and processes according to the best possible compliance and risk management skills.
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    Standard Bank is not an abstract legal entity. We are our people.

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    We aim to offer universal banking capabilities to individuals, small-to medium-sized businesses, corporates, financial institutions and internationals.

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    We drive sustainable and inclusive economic growth in Africa. To ensure our commitment to making a positive and lasting impact, we have developed a framework of initiatives and objectives towards long-term social, economic and environmental upliftment.

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    Our sponsorship initiatives promote community upliftment through the support of sporting, art and music events, teams, festivals and clinics. We strive to nurture growing talents and to aid local communities to grow in their chosen fields.
    We are proud to be a part of what’s happening in Africa. By fostering growth opportunities on the continent, we believe that hands across borders will continue to strengthen business in Africa.
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    We are a universal bank and full- service financial group offering transactional banking, saving, borrowing, lending, investment, insurance, risk management, wealth management and advisory services.

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    Our teams are ready to serve our individual, business and corporate clients as usual. While doing everything we can to keep our staff and clients safe, and to flatten the curve, we have also taken all the necessary steps to ensure that our essential services will be able to function.
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    Latest news
    Peoples health and lives come first - Sim
    We're here for you as we face this pandemic
    Our teams are ready to serve our individual, business and corporate clients as usual. While doing everything we can to keep our staff and clients safe, and to flatten the curve, we have also taken all the necessary steps to ensure that our essential services will be able to function.

    Gender equity is a fundamental human right, and Standard Bank Group has committed to help create a gender-equal world.

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Standard Bank Group
Who we are
Who we are
Our Group at a Glance
Our Values and Code of Ethics
Corporate Governance
Our Leadership
Our Structure
Why we matter
Why we matter
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Sponsorships
18 March 2020

Minimise risk for customers and staff

As Africans continue to face challenges around precautionary measures to minimise the risk of spread of the Covid-19 virus, Standard Bank is encouraging customers to consider digital banking as a preferred option to visiting a physical branch.

The safety of our employees and customers is something that we care deeply about and we strongly encourage customers to use Standard Bank’s suite of digital banking tools for their financial needs, whether this be from a personal or business perspective. Digital platforms provide an efficient, fast, safe and nearly instantaneous solution to many, if not all of your daily banking requirements, away from public spaces.

Customers can manage account limits, make payments to local or international beneficiaries, settle traffic fines, stay connected by accessing prepaid airtime, data and electricity, download and send statements or apply for a personal loan from almost anywhere and at any time.

Standard Bank’s digital products offer ease and convenience, no matter where the person is located, and replace the need to visit a physical branch. During times like these, digital, contact free banking will help clients to carry on with their personal and business lives without disruption.

Meanwhile, business owners do not have to leave their operations to tend to the financial aspect of their business such as purchasing electricity, paying staff, taking out a loan or managing limits on credit cards. 

Standard Bank representative at the call centre across the continent will always be available to assist customers should they require advice or have specific questions related to their financial needs. This will likely see a higher volume of calls at call centres, and we are preparing internal systems for this eventuality.

Standard Bank has rigorous business continuity processes and practices in place. These are rehearsed and planned on a regular basis. All our plans are designed to ensure effective business continuity, the integrity of our systems and processes and the safety and wellbeing of our staff and customers. Part of this plan would be to ensure the ability of our employees to fulfil their duties at other locations where the group operates or from home depending on business and personal requirements. 

 

Standard Bank has also issued a wide ranging travel ban. In order to reduce risk to our staff and our communities, we have taken the decision to suspend all cross-border travel on Standard Bank Group business until further notice. 

 

Standard Bank adopted the principles recommended by the World Health Organisation and advise staff and contractors who return from high risk destinations to adopt the fourteen day self-isolation principle. The high risk destination lists are reviewed daily to remain relevant.

 

Standard Bank continues to closely monitor developments on Covid-19 both locally and abroad to ensure precautionary health measures are in place for our employees, clients and all our stakeholders.