Reverse your debit order in 10 easy steps
Reversing unauthorised debit orders shouldn’t be a hassle, so instead of visiting a branch or calling one of our consultants, simply log into your Internet Banking profile and reverse it from there.
Let’s get started
- Once you have logged into your Internet Banking profile you will see the ‘Account Summary’ dashboard
- Click on ‘Transact’ in the top menu bar
- Select the ‘Reverse debit orders’ tile under the ‘Manage’ category
- Choose the account on which the debit order is loaded on
- We will list all the debit orders that are R500 and less on the selected account
- Locate the debit order you want to reverse and click the blue ‘reverse arrow’ on the right
- Click on the dropdown menu and select the ‘Reason for reversal’
- Click on ‘Next’ to continue
- Click the check box to accept the disclaimer
- Click on ‘Next’ to continue
Your debit order will now be successfully reversed, and money should reflect into your account in the next 2 business days. It’s that simple!