How to report unethical behavior
The Standard Bank Group is committed to establishing a culture of integrity, transparency, openness and compliance, in accordance with our Group Values and Code of Ethics.
If you suspect any unethical behaviour (including theft, fraud or corruption) by any of our employees, clients or suppliers, report it immediately to our independent whistleblowing reporting channel. The whistleblowing reporting channel is available 24/7/365 days a year.
Please do not report client disputes, account queries and complaints via the whistleblowing reporting channel.
For any client account related fraud matters contact 0800 020 600.
How to protect your identity when reporting
There are 3 options to choose from to protect your identity and we encourage partially anonymous and confidential disclosures as such disclosures will better assist in the investigation process.
- Totally anonymous
If you decide to be totally anonymous, then you don't need to provide your name or any information that might reveal your identity, hence nobody will know that you reported the incident.
- Partially anonymous
If you decide to be partially anonymous, then your personal details will be known only to the Deloitte Tip-offs Anonymous contact centre that manages the whistleblowing reporting channel. At no point will these details be divulged to Standard Bank Group.
- Confidential disclosure
If you agree to the confidential disclosure of your personal details, then your name and contact details will be known to the Deloitte Tip-offs Anonymous contact centre and the investigators who will conduct the investigation.
Email address: [email protected]
Online report: https://www.tip-offs.com/MakeReport.aspx
Free post: Deloitte Tip-offs Anonymous, Free post, KZN 138, Umhlanga Rocks, 4320, South Africa
Pay post: Deloitte Tip-offs Anonymous, PO Box 774, Umhlanga Rocks, 4320, South Africa
Free fax: 0800 00 77 88 (Only applicable to South Africa)
Pay fax: +27 31 560 7395 (Globally)