Operations
A space of innovation and value creation
How Standard Bank leverages new technologies and approaches to transform its operations and deliver excellence to its clients and employees
What is Operations?
- Operations is the backbone of any organisation, as it encompasses the tasks, activities, processes and systems that enable the delivery of products or services to clients.
- Operations is also a key driver of business objectives, as it ensures efficiency, quality, compliance and customer satisfaction.
- Operations is not a static or rigid function, but a dynamic and adaptable one, that responds to changing customer needs, market conditions and regulatory requirements.
How is Operations evolving?
Operations is undergoing a radical transformation, thanks to the emergence and adoption of new technologies and approaches, such as:
- Process mining, which uses data to analyse and improve business processes.
- Process and IT automation, which uses software to perform repetitive and rule-based tasks.
- Artificial intelligence (AI), which uses machine learning and natural language processing to augment human capabilities and decision making.
- Design and systems thinking, which uses human-centred and holistic methods to understand and solve complex problems.
What are the benefits of Operations innovation?
Operations innovation is not only about enhancing efficiency and agility, but also about creating value for Standard Bank and its stakeholders, such as:
- Improving customer experiences, by delivering faster, more personalised and more convenient products or services.
- Improving employee experiences, by reducing manual work, increasing collaboration and empowering creativity.
- Improving business outcomes, by reducing costs, increasing revenues and enhancing competitiveness.
- Improving social and environmental impact, by reducing waste, increasing transparency and supporting sustainability.
Why join Operations at Standard Bank?
Operations at Standard Bank is a vibrant and exciting function, where you will have the opportunity to:
- Work on diverse and challenging projects, across different business units and geographies.
- Leverage cutting-edge technologies and approaches, to reimagine and modernise business processes.
- Collaborate with talented and passionate colleagues, from different backgrounds and disciplines.
- Learn and grow, by accessing world-class training and development programmes.
- Make a difference, by delivering excellence to our clients and employees, and creating value for our society.
Our business areas:
Group Operations
The Group Operations domain shapes practices by driving thought leadership, standards setting and advisory services to our Business Units and Country operations. We champion and collaborate on operations excellence, innovation and governance through the following functions:
- Operations Control
- Operations Excellence
- AR Recons COE
- AR Operations
Business Operations
Each of our four Business Units have embedded Operations functions that orchestrate and deliver end-to-end service operations to their business priorities and desired client experiences, across the business unit’s markets and countries through the following value chain of services:
- Onboarding and Lifecycle Management
- Service Fulfilment
- Client Services Management
- Operations Control
- Operations Excellence
- Monitoring and Management
Personal employee benefits designed with you in mind
Personal growth is also important to us, so as a part of our team, you’ll enjoy benefits designed to help you achieve your ambitions at work and in your private capacity, both now and in the future. The exact benefits you receive will depend on the country you join us in, but can include the following:
Taking care of yourself
We don’t always know where life will take us, so we have put together a range of benefits tailored specifically to help you take care of yourself and those you love.
- Wellness programmes
- Counselling and advisory services
- Life, personal accident, incapacity and funeral cover
- Permanent health insurance (PHI) cover
- Discounted rates for voluntary benefits such as spouse life cover, dread disease cover, funeral cover for parents and/or parents-in-law and medical aid gap cover
Managing your finances
We all have dreams and goals in life – so we have several ways to help make them more accessible to you, with significant savings.
- Retirement funding
- Discounted banking products
- Transactional and investment banking products
- Home loans and vehicle finance at preferential rates
- Access to credit
- Assistance with insurance and wills
- Online share trading
- Rewards
Rewards and recognition
We believe in recognising the hard work and positive approach of our people – so we have three formal recognition programmes.
- Beyond Excellence
- Mark of Excellence
- Long service awards
A healthy balance
Your life outside work is important, so we have a leave structure which gives you plenty of time to relax, thrive and be the best you. The exact leave benefits you receive will depend on the country you join us in, but can include the following:
- Vacation leave
- Additional vacation leave
- Study leave
- Parental leave
- Compassionate/family responsibility leave
- Special discretionary leave
- Sabbatical leave
- Sick leave
- Short-term incapacity leave
- Recognition leave
- Optional unpaid leave
