Important notice: Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.who.int 
  • Who we are
    • Our group at a glance
    • Our Values and Code of Ethics
    • Corporate Governance
    • Our Leadership
    • Our Structure

    Standard Bank Group is a financial institution that offers banking and financial services to individuals, businesses, institutions and corporations in Africa and abroad.

    Find out about:

    • Our Strategy
    • Our financial results
    • Our global presence
    Contact us
    Contact Centre
    0860 109 075
    International
    +27 11 636 9111
    All our products and services are based on a set of values that uphold the empowerment of our customers. Both internally, and in daily engagement with the our clients we foster transparency, innovation, accountability and superior service.
    Contact us
    Contact Centre
    0860 109 075
    International
    +27 11 636 9111
    We ensure that all our services and products across borders are compliant with local legislation wherever we go. As we grow in Africa, we will continue to review our systems and processes according to the best possible compliance and risk management skills.
    Contact us
    Contact Centre
    0860 109 075
    International
    +27 11 636 9111

    Our board of directors aims to promote the group’s long-term success. It delegates day-to-day management of the business and implementation of strategy to the Group Chief Executive, who is supported by the Group Leadership Council.

    Find out about:

    • Our Board of Directors
    • Our Group Leadership Council
    Contact us
    Contact Centre
    0860 109 075
    International
    +27 11 636 9111

    We operate across the African continent through a number of subsidiaries, to provide solutions to all our clients.

    Find out about  our subsidiaries.

    Contact us
    Contact Centre
    0860 109 075
    International
    +27 11 636 9111
  • Why we matter
    • Our Sponsorships
    • Our Achievements
    • Milestone timeline
    • Reporting to society
    Our sponsorship initiatives promote community upliftment through the support of sporting, art and music events, teams, festivals and clinics. We strive to nurture growing talents and to aid local communities to grow in their chosen fields.
    We are proud to be a part of what’s happening in Africa. By fostering growth opportunities on the continent, we believe that hands across borders will continue to strengthen business in Africa.
    Standard Bank Group Milestones

    We drive sustainable and inclusive economic growth in Africa. To ensure our commitment to making a positive and lasting impact, we have developed a framework of initiatives and objectives towards long-term social, economic and environmental upliftment.

    • Our purpose
    • Social, Economic and Environmental framework
    • Our impact areas
    • Download reports
  • What we do
    • Our Business

    We are a financial services group, offering services and solutions for 158 years, to Consumer & High Net Worth Clients, Business & Commercial Clients and Wholesale Clients in and across Africa as well as key global locations.

     

  • Whats happening
    • Voices of Resilience
    • Newsroom
    • Covid-19
    • Campaigns
    • HeforShe
    • Our Financials
    Get local and international financial report, analysis, commentary, banking news and all the stories you want to know.
    Latest news
    Peoples health and lives come first - Sim
    We're here for you as we face this pandemic
    Our teams are ready to serve our individual, business and corporate clients as usual. While doing everything we can to keep our staff and clients safe, and to flatten the curve, we have also taken all the necessary steps to ensure that our essential services will be able to function.
    Latest news
    Peoples health and lives come first - Sim
    We're here for you as we face this pandemic
    Our teams are ready to serve our individual, business and corporate clients as usual. While doing everything we can to keep our staff and clients safe, and to flatten the curve, we have also taken all the necessary steps to ensure that our essential services will be able to function.
    A view of all the campaigns within our group.
    Campaigns
    Changing the present to reshape the future
    At Standard Bank our dream is that everyone's dreams can be. We can work together. We can find solutions. And we can prove that with the right help, It Can Be.

    Gender equity is a fundamental human right, and Standard Bank Group has committed to help create a gender-equal world.

Standard Bank Group
Sign in
Standard Bank Group
Who we are
Who we are
Our group at a glance
Our Values and Code of Ethics
Corporate Governance
Our Leadership
Our Structure
Why we matter
Why we matter
Investor Relations
Sponsorships
Financial Inclusion 16 April 2021

Affordable and accessible digital services

We are committed to improving access to and the affordability of financial services, including through digital products and services that are accessible even without a bank account. We partner with fintech companies to provide safe and secure digital solutions. Our digital wallets and apps enable our customers to transact efficiently, safely and conveniently while Business Online provides convenient digital banking for small businesses.

The group has six guiding principles that guide how we deliver digital products and services to our clients

  1. Our services are consistently available, anywhere, anytime
  2. We use data to guide our decisions, create valuable insights and deliver personalised experiences
  3. We build enterprise assets that can be leveraged across the group
  4. We make it easy for our customers to interact with us through intuitive, easy to use, reliable interfaces
  5. We are proactive in understanding client needs and continually learning and improving
  6. We create an environment that encourages curiosity, digital thinking and continuous improvement

 

In 2019, we reported that 99% of Standard Bank client transactions in South Africa, and 92% in Africa Regions, were done using digital channels.

In 2020, digital transactions in South Africa increased by 13%, and in Africa Regions by 11%, compared to 2019. Physical transactions decreased by 26%. We now have 2.6 million digital active customers. By October, PBB Africa Regions had exceeded R2 billion in digital disbursements since the beginning of the year.

 

Other digital client solutions implemented or expanded in 2020

We rolled out our virtual card in several Africa Regions countries, making it easier and safer for customers to make purchases online.

We have partnered with MoneyGram, a leading international money transfer company, since 2005 to enable customers to send and receive cash worldwide

In Malawi we piloted Unayo (which means “you have it” in several Nguni languages). All that’s needed to use the Unayo global wallet account is a mobile phone and number, allowing subscribers to connect, trade and transact.

In Namibia, clients can use their phones to pay anyone, at any time with PayPulse. Customers can link up to three debit or credit cards from any bank to the service and can access the full transactional capability of each card using PayPulse.